PPRODUCTS:
Due to the nature of our products, we cannot offer refunds after your order has been shipped. If your order arrives damaged please contact us immediately with photos for replacement.
MISSING/LOST PACKAGES:
INSURED SHIPPING, contact us immediately and we will send you a new package and handle filing the claim for you.
BASIC or FREE Shipping, you will need to use your tracking number to file a claim with the shipping carrier. If shipped via USPS*, they currently as of 5/25 offer $100 carrier insurance. If shipped via UPS*, they offer $20 carrier insurance. *(this is subject to change without notice)
RAVEN'S PATH & WORKSHOPS:
No refunds are available for the apprenticeship after registration. If you have a life emergency please contact us! Life happens, so if something comes up preventing you from attending the season you registered for, we are happy to hold a space for you in another season.
We have a zero-tolerance policy for disruptive, intolerant, transphobic/homophobic/racist behavior in class, so if a student must be asked to leave the class due to behavioral disruption, the student will expelled from the program with no refund. All our programs & workshops are designed to build community. If this goal is not in alignment with you, please seek out other programs as we are not a good fit.
Due to the nature of our products, we cannot offer refunds after your order has been shipped. If your order arrives damaged please contact us immediately with photos for replacement.
MISSING/LOST PACKAGES:
INSURED SHIPPING, contact us immediately and we will send you a new package and handle filing the claim for you.
BASIC or FREE Shipping, you will need to use your tracking number to file a claim with the shipping carrier. If shipped via USPS*, they currently as of 5/25 offer $100 carrier insurance. If shipped via UPS*, they offer $20 carrier insurance. *(this is subject to change without notice)
RAVEN'S PATH & WORKSHOPS:
No refunds are available for the apprenticeship after registration. If you have a life emergency please contact us! Life happens, so if something comes up preventing you from attending the season you registered for, we are happy to hold a space for you in another season.
We have a zero-tolerance policy for disruptive, intolerant, transphobic/homophobic/racist behavior in class, so if a student must be asked to leave the class due to behavioral disruption, the student will expelled from the program with no refund. All our programs & workshops are designed to build community. If this goal is not in alignment with you, please seek out other programs as we are not a good fit.